FAQ's
- What days do you accept consignment?
Monday through Friday first come first serve – no appointment necessary.
- What are your business hours?
Monday through Thursday from 11-6 and Friday and Saturday’s from 11-5
- How much is the commission percentage and how do I know if any items sold?
We offer a 50/50 split on most items. Footwear/handbags that need major cleaning/polishing and sweaters that cannot be accepted until fully de-pilled/de-linted would net you 40%, as we do those services in-house and it takes considerable time and effort. We will let you know up front if any of your items apply to this.
To check your account you can call us, stop in or email us at consigncloud9@aol.com. You may also log into your consignor account by going to www.consigncloud9.com and following these steps:
Click on ‘Consignor Login’ in the main menu up top (on mobile devices, there is a drop down menu). Do not click on the man icon – that login is strictly for online buyers.
After you click on ‘Consignor Login’, there will be 2 fields (email address & password). Type the email you gave us when we set up your account into BOTH fields and click LOGIN. You do not need to change your password – we actually recommend that you don’t as it sometimes causes problems.
Any and all transactions will appear.
- How do I get paid?
There are 3 ways to receive a payout: check, Venmo or Paypal. There is a processing fee of $1 deducted from every Venmo or Paypal payment. Checks incur a $4 processing fee, so we recommend only getting paid out quarterly. Some local competitors charge as much as $6 per month, so it really is a nominal fee. We send out payments automatically at the end of every quarter (March, June, September & December). Checks auto generate with a minimum balance of $50 and Venmo/Paypal minimum is $25. Payouts in between quarters will be made upon request.
- How long is the consignment period?
Our consignment period is a 90 day term after which there is a 7 day grace period to retrieve your unsold items. Any items remaining beyond 97 days become property of our shop and we will dispose of the items as we see fit. You will not be paid for any items selling past the 97th day.
- How can I reclaim my items?
Calling or emailing a few days in advance is strongly recommended, especially if it’s multiple items. We will go throughout the shop and gather your unsold items, so that they are ready when you arrive. Once we pull your returns, we will hold them for 3 calendar days. If you fail to show up, the items will be donated on the fourth day – we simply do NOT have space off the selling floor to hold items indefinitely.
It is your responsibility to remember when your pick up date is. It is always printed on the list of items (receipt) that we email you. We recommend putting a reminder/alert in your phone, as we do not have the manpower to alert you – everyone has a different date depending on when they came in.
- How should I bring my clothing to you? Why is there a steam fee?
We aim to make consigning effortless, so we will accept clothing on hangers or folded neatly in shopping bags and/or plastic bins.
Your clothing will sell faster when presented well. If your items are wrinkled, we will steam them and deduct $1 per item from your account. This covers distilled water and in the summer, it also helps to pay the increased A/C costs as it tries to compete with the extra heat from the steamer.